Last updated: 21 Sep, 2026
These Terms of Service ("Terms") govern your access to and use of chatwoot.net and app.chatwoot.net (the "Service"), operated by [Company Name] ("we," "us," or "our"). By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.
The Service is a self-hosted deployment of the Chatwoot customer communication platform, allowing our team to receive and reply to messages from customers across channels such as email, website live chat, and connected messaging platforms, in a single shared inbox.
Agent accounts on this Service are issued by us to authorized team members. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Notify us immediately if you suspect unauthorized access to your account.
When using the Service, you agree not to:
Conversations, contact details, and attachments handled through the Service ("Content") remain the property of the party that submitted them. We process this Content solely to operate the Service, as described in our Privacy Policy. You are responsible for ensuring you have the right to share any Content you submit through the Service, and for complying with applicable data protection law with respect to your customers' information.
The Service can connect to third-party messaging platforms (for example, Meta's Messenger, Instagram, and WhatsApp products). Your use of those channels through the Service is also subject to the applicable third party's own terms and policies. We are not responsible for the availability, security, or policies of third-party platforms, and connectivity may be affected by changes those platforms make on their end.
We aim to keep the Service available and reliable, but we do not guarantee uninterrupted access. We may modify, suspend, or discontinue any part of the Service, with or without notice, for maintenance, security, or operational reasons.
We may suspend or terminate your access to the Service if we reasonably believe you have violated these Terms, or if required to do so by law. You may stop using the Service at any time. Provisions of these Terms that by their nature should survive termination will survive, including sections on Content ownership, disclaimers, and limitation of liability.
The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.
To the fullest extent permitted by law, [Company Name] will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising from or related to your use of the Service.
These Terms are governed by the laws of [Jurisdiction], without regard to its conflict-of-law provisions. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts located in [Jurisdiction].
We may update these Terms from time to time. If we make material changes, we will update the "Last updated" date above and, where appropriate, notify account holders directly. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
Questions about these Terms can be sent to [email protected], or by mail to [Company Name, Company Address].